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SECTION 1: GENERAL TERMS

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ACCEPTING TERMS AND CONDITIONS

By completing payment, the Client (the party undergoing the service and/or the party paying for the services — if different) BOTH agree to our terms. By doing so, the Client acknowledges that: (1) he/she/they has read the terms; (2) the Client understands, accepts, and agrees to abide by the terms hereof.

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USE OF MATERIALS AND RESOURCES

By accepting these terms, the Client agrees not to share any log-ins, resources, materials, templates, or other specifically provided content, or sell these to anyone else.

 

Questions or concerns are to be emailed to sophie@transformedtherapy.com and are NOT to be shared on any social media platforms. By purchasing any service, the Client understands that any slander of Transformed Therapy New Zealand on social media may constitute defamation and cause harm to the business.

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By signing up to our services, the Client gives permission to be added to our mailing lists. It is essential to remain subscribed in order to communicate with us. If you are an active client, please do not unsubscribe as this is part of the service. Upon ending your engagement, you may unsubscribe at the bottom of our emails. Please note you may be signed up to different mailing lists depending on the services you have been provided with — you may need to unsubscribe more than once.

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PAYMENTS

One Off Session/Service Payments

Payments for one-off sessions and services must be made before the session is due to start. If payment has not been received, the appointment will be rescheduled.

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Pay In Full Payments

Should the Client pay in full for a package, the same terms and conditions apply. The Client will be required to stay on board for the duration of the service and/or program. We will contact the Client at the end of the term to discuss how to continue.

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Payment Plan

By choosing a payment plan, the Client agrees to make all payments until the full payment cycle has been completed. The Client shall not threaten or make any chargebacks to the business's account or cancel the credit card provided as security without the business's prior written consent.

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Online Bookings and Payments

Online bookings and payments are processed via Stripe and direct debit. To deliver safe transactions, we use a third party to process subscriptions, products, events, and online purchases. Please understand that if you are querying a payment, we may need to seek their expertise and will respond as soon as we are able.

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All sales are final with a no-exception refund policy. Refunds will not be processed if the service is not being used. Failure to pay for the package's minimum term or one-off service will result in debt collection agency recovery, which will include additional fees and legal action. The business does not offer refunds to ensure that clients are fully committed to the purchased package or product. There are no exceptions to the refund policy.

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CANCELLATIONS AND SCHEDULING

Please keep in mind that all appointments are in current New Zealand time. Please check your own timezone before booking to ensure you can attend.

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We understand that clients have busy schedules and we take pride in not keeping them waiting or running longer than planned. Standard session lengths are as follows:
 

• Clinical supervision sessions — 50 minutes

• Consultation sessions — 50 minutes
   

We require 24 hours' notice to reschedule or cancel any appointment. Cancellations received with less than 24 hours' notice will be treated as a no-show. The session will be deducted from available sessions within a package, or if it is a one-off session, the full fee will still be charged and the Client will need to repurchase the service. Please note that cancellation timeframes exclude weekend days.

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Late cancellations and missed appointments acknowledge the time Clinicians have set aside and spent preparing for the appointment, as well as clients on a waitlist who have insufficient time to rearrange their schedules for a short-notice appointment.

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We understand that sometimes it is not possible to keep an appointment due to sudden illness or an unexpected emergency. If this is the case, please discuss this with us and we will take it into account when considering whether to waive the no-show or session deduction.

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TERMINATION OF AGREEMENT

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By making a payment, the Client understands that this is a service requiring a commitment to the minimum term of:

• 52 weeks for those purchasing yearly Individual or Group Packages

• 52 weeks for those purchasing Program modules only

• 1 session for individual supervision or consultation sessions 

• 1 month minimum for professional consultation retainer

 

Given the significant time and effort Clinicians invest in programs and sessions, all resources, services, and packages are non-refundable and non-cancellable by the Client. If the Client decides not to continue with any outstanding sessions, full payment will still be required for the terms as set out in this Agreement. Regardless of whether the Client participates or chooses not to continue, they are legally liable to make all payments. If a payment plan is chosen, the partial payments are split over 12 months for a 52 week package. These payments are not for each month or week participated in — they are partial payments for the entire service or program.

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The Clinician may terminate this agreement at any time and for any reason. In such an event, where the Client has pre-paid for services, the Clinician will refund payment for any individual therapy, group therapy, or clinical supervision sessions that did not occur.

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Should you be on a sale rate, your discounted rate will apply to the above conditions.

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CONFIDENTIALITY

Case material relating to your clients, discussed during supervision or consultation, is treated as confidential and will not be shared outside the supervisory/consultative relationship except where you consent, where required by law, or where there is a serious risk of harm to you, your client, or another person. Please anonymise identifying details wherever clinically appropriate.

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Breaking Confidentiality

If the Clinician becomes concerned that the Client (the supervisee or consultee) is themselves at imminent risk — to themselves, to others, or in an unsafe situation - the Clinician may need to break confidentiality to ensure the Client's safety. This may include contacting the Client's employer, professional body, or other appropriate services, using only the information necessary to ensure safety.

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Where a Client discloses that one of their own clients may be at risk, responsibility for assessing and managing that risk remains with the Client at all times. If the Clinician has serious concerns that a Client is not managing a disclosed risk appropriately, the Clinician may raise this directly with the Client and, where necessary, escalate concerns to the Client's employer or professional registration body in line with professional and ethical obligations.

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ELECTRONIC TRANSMISSIONS AND PRIVACY

Clinicians will do their best to protect the Client's privacy and keep all communications private. However, Clinicians cannot guarantee the privacy of electronic transmissions such as emails, texts, Microsoft Teams, phone calls, or video calls.

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DISCLAIMERS

As outlined in the Our Team and Services section above, Sophie Watson is the sole provider of clinical supervision and consultation services within Transformed Therapy New Zealand.

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The Client understands that the role of the Clinician within supervision and consultation is not to provide health care to the Client, or to diagnose, treat, or cure any disease, or physical ailment. The Clinician acts as a professional advisor within their scope of practice to support the Client's reflective practice, professional development, and case discussion.

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The Client understands that the Clinician is not acting in the capacity of a doctor, psychologist, psychiatrist, or other registered medical professional, and that any input given is not meant to take the place of advice from these professionals, nor from the Client's own professional body or registration authority.

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By making any purchase, the Client agrees that Sophie Watson and Transformed Therapy New Zealand cannot be held responsible or liable for any illness, injury, or death arising from working with her. The Client understands that they are responsible for their own professional decisions and actions. If at any time the Clinician deems it inappropriate to continue the working relationship — due to conduct, conflict of interest, or ethical concerns — the Client will be given referrals to alternative providers and will no longer continue to participate until the matter is resolved, at which point they may request the option of working with the Clinician again.

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The Client has chosen to engage with Transformed Therapy New Zealand and understands that input received during supervision or consultation should not be seen as a substitute for the Client's own clinical judgement, professional registration requirements, or independent legal or ethical advice.